1. . Acceptance of These Terms
These Terms of Use (“Terms”) govern your access to and use of the website of Imperial Dental Specialist Centre (“IDSC”, “we”, “us”, or “our”), and the appointment, payment, and related services described on it. By accessing this website or using our services, you agree to these Terms. If you do not agree, please do not use this website.
2. No Medical or Dental Advice
The content on this website is provided for general information only and does not constitute dental, medical, or professional advice. It is not a substitute for an in-person consultation, examination, diagnosis, or treatment by a qualified dental professional. Any general information or preliminary response provided before an in-person visit is for guidance only; a final diagnosis and treatment plan can only be confirmed after clinical examination. Always seek the advice of your dentist or a qualified healthcare provider regarding your condition. In a medical or dental emergency, seek urgent care immediately — do not rely on this website.
3. Appointments and Enquiries
Submitting an enquiry or appointment request through this website, WhatsApp, email, or telephone is a request only and does not confirm a booking. An appointment is confirmed only once our team has acknowledged and scheduled it. Appointments are subject to doctor availability, treatment-room availability, and case suitability. We may reschedule appointments where necessary and will give you reasonable notice where possible.4. Cancellation, Rescheduling, and No-Shows
If you need to cancel or reschedule, please notify us in advance so that the appointment slot can be offered to another patient. Repeated late cancellations or failure to attend a confirmed appointment (a “no-show”) may affect future scheduling. Where a deposit or booking fee applies to certain treatments, the terms of that deposit — including whether it is refundable — will be explained to you at the time of booking.
5. Fees and Payment
Treatment fees depend on the type of treatment, case complexity, materials used, and clinical requirements. Where applicable, an estimated fee or treatment quotation will be explained before treatment proceeds. Unless other arrangements have been approved by management, payment is generally required on the day treatment is rendered. Any fees, quotations, or promotional information shown on this website are indicative and subject to confirmation after consultation.
6. Use of This Website
You agree to use this website lawfully and not to: interfere with or disrupt the website or its security; attempt unauthorised access to any part of the website or its systems; upload or transmit malicious code; or use the website in any way that infringes the rights of others or breaches any applicable law. We may suspend or restrict access to the website at any time for maintenance, security, or other operational reasons.
7. Intellectual Property
All content on this website — including text, graphics, logos, images, and design — is owned by or licensed to IDSC and is protected by applicable intellectual property laws. You may view and print content for your own personal, non-commercial use. You may not reproduce, distribute, modify, or use any content for commercial purposes without our prior written consent.
8. Third-Party Links and Platforms
This website may contain links to third-party websites or platforms, such as Google Maps, Waze, Google Reviews, or social media. These are provided for convenience only. We do not control and are not responsible for the content, accuracy, or practices of third-party platforms, and a link does not imply our endorsement.
9. Patient Reviews and Testimonials
Any reviews, ratings, or testimonials displayed or linked on this website reflect the personal experiences and opinions of individual patients. Results vary from patient to patient, and any outcome described should not be taken as a guarantee or prediction of the result of your own treatment.
10. Limitation of Liability
This website is provided on an “as is” and “as available” basis. While we take reasonable care to keep the information accurate and the website available, we do not warrant that it will be error-free, uninterrupted, or free of harmful components. To the extent permitted by law, IDSC shall not be liable for any loss or damage arising from your use of, or inability to use, this website, or from reliance on any information provided on it. Nothing in these Terms limits any liability that cannot be excluded under applicable law.
11. Privacy and Personal Data
Your use of this website and our services is also governed by our Privacy Policy and our PDPA Notice, which explain how we collect, use, and protect your personal information. Please read them together with these Terms.
12. Changes to These Terms
We may amend these Terms from time to time. The latest version will be published on this website and takes effect from its publication date. Your continued use of the website after any change constitutes acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws of Malaysia, and any dispute arising from them or from your use of this website shall be subject to the jurisdiction of the Malaysian courts.