1. Introduction
Imperial Dental Specialist Centre (“IDSC”, “we”, “us”, or “our”) respects the privacy of our patients, website visitors, and anyone who communicates with us. This Privacy Policy explains, in plain language, how we handle the personal information you share with us through our website, enquiry and appointment forms, WhatsApp, email, telephone, in-person registration, or any other official channel.
This page is a general overview. For our formal notice under the Personal Data Protection Act 2010 of Malaysia — including your statutory rights, how to give or withdraw consent, and what happens if data is not provided — please see our PDPA Notice.
2. Information We Collect
Depending on how you interact with us, we may collect:
- your name and contact details (phone, email, address);
- identification details, where required;
- appointment and enquiry details;
- dental and medical information you provide, and treatment-related records;
- payment and billing information;
- records of your communication with our team;
- website usage data, such as IP address, browser and device type, and pages visited.
We collect only what is necessary for providing our services, communicating with you, administration, legal compliance, and improving your experience.
3. How We Use Your Information
We use personal information to respond to enquiries; arrange and manage appointments; register patients; provide consultation, treatment, follow-up, and aftercare; maintain dental and medical records; process payments and related documents; communicate with you on appointments, treatment, and administrative matters; improve our website and services; meet our legal, regulatory, and professional obligations; and protect the safety and legitimate interests of our patients, staff, and clinic.
4. When We Share Information
We do not sell your personal information. Where necessary and lawful, we may share it with:
- our doctors, clinical, administrative, and management staff involved in your care;
- dental laboratories, imaging and referral providers, and other partners involved in your treatment;
- IT, website, payment, and accounting service providers who support our operations;
- legal advisers, auditors, insurers, regulators, and authorities, where required or permitted by law;
- family members, guardians, or authorised representatives, where appropriate.
5. How We Protect Your Information
We take reasonable measures to protect your information against unauthorised access, misuse, loss, or disclosure. However, no website, email, WhatsApp message, or online form can be guaranteed completely secure. Please avoid sending highly sensitive information through unsecured channels unless our team has requested or guided you to do so.
6. How Long We Keep Your Information
We keep personal information for as long as necessary to fulfil the purposes above, including clinical, legal, regulatory, audit, and record-keeping requirements. When it is no longer needed, we take reasonable steps to securely delete, anonymise, or archive it in line with applicable requirements.
7. Accessing or Correcting Your Information
You may ask to access or correct the personal information we hold about you, subject to identity verification and any legal or administrative limitations. Requests can be made using the contact details below. Your full statutory rights are set out in our PDPA Notice.
8. Third-Party Links
Our website may link to third-party platforms such as Google Maps, Waze, Google Reviews, social media, or payment services. We are not responsible for the content or privacy practices of those platforms; please review their policies separately.
9. Cookies and Analytics
We may use cookies and analytics tools to improve website performance and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work properly if you do.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this website and takes effect from its publication date.