Frequently Asked Questions
General Questions
What services does Imperial Dental Specialist Centre provide?
IDSC provides comprehensive dental care under one roof, including braces and clear aligners, implant dentistry, full mouth rehabilitation, smile design, laser dentistry, crown and bridge treatment, root canal treatment, gum treatment, pediatric dentistry, dental emergency care, and general dental services.
Is IDSC a specialist dental centre?
Yes. IDSC is a multidisciplinary dental specialist centre and Ambulatory Care Centre, supported by experienced clinicians, advanced technology, structured clinical facilities, and specialist-led treatment planning.
Where is Imperial Dental Specialist Centre located?
IDSC is located in Bangsar Baru, Kuala Lumpur, Malaysia.
Do I need to make an appointment before visiting?
Yes, appointments are highly recommended so that we can arrange the appropriate doctor, treatment room, and clinical team. Walk-in patients may be accepted depending on doctor availability and case urgency.
How do I book an appointment?
You may book through WhatsApp, phone call, email, or the appointment form on our website. Our team will assist with availability and guide you on the next steps.
First Visit and Consultation
What should I bring for my first appointment?
Please bring your identification document, any previous dental records, X-rays, medical reports, medication list, and information about any allergies or existing medical conditions.
What happens during the first consultation?
Our team will listen to your concerns, conduct a clinical examination, and may recommend X-rays, photographs, or digital scans if required. The doctor will then explain your oral condition and discuss suitable treatment options.
Will I receive a treatment plan before starting treatment?
Yes. Before treatment begins, our doctors will explain the recommended plan, expected procedures, estimated duration, and fees. Patients are encouraged to ask questions before deciding.
Can I request a second opinion?
Yes. Patients may request a second opinion or further explanation before proceeding. Our team will assist by providing relevant clinical information where appropriate.
Braces and Clear Aligners
Which is better: braces or clear aligners?
Both can be effective, but the best option depends on your individual case. Braces may be more suitable for certain complex movements, while clear aligners may be preferred for a more discreet, removable option. A consultation is required to determine the most suitable treatment.
Do I need to wear retainers after treatment?
Yes. Retainers help maintain the final tooth position and reduce the risk of relapse. Your doctor will advise the suitable retainer type and wearing schedule.
Dental Implants
What is a dental implant?
A dental implant is a titanium fixture placed into the jawbone to replace the root of a missing tooth. It can support a crown, bridge, or denture depending on the patient’s condition and treatment plan.
Is implant treatment painful?
Implant treatment is usually carried out with local anaesthesia. Patients may feel pressure during the procedure, but pain is usually controlled. Some discomfort or swelling may occur afterwards, and the doctor will provide aftercare instructions.
Full Mouth Rehabilitation and Smile Design
What is full mouth rehabilitation?
A comprehensive treatment approach to restore function, bite, comfort, and aesthetics when multiple teeth or the whole mouth require treatment. It may involve crowns, bridges, implants, orthodontics, gum treatment, or root canal treatment.
What is smile design?
Smile design focuses on improving the appearance of the smile while considering tooth shape, colour, alignment, gum display, facial profile, and overall harmony. It may involve whitening, veneers, crowns, gum contouring, or orthodontics.
Pediatric Dentistry
When should my child first visit the dentist?
Children should visit early so dental development, oral hygiene, diet habits, and preventive care can be monitored. Early visits also help children become more comfortable in the dental environment.
My child is scared of the dentist. Can you help?
Yes. Our team aims to create a calm, reassuring environment for children, taking time to explain procedures gently and help them feel more comfortable.
Dental Emergency
What is considered a dental emergency?
Severe toothache, facial swelling, dental trauma, broken teeth, uncontrolled bleeding after treatment, painful infection, or sudden loss of a crown, bridge, or restoration.
What should I do if I have severe toothache or swelling?
Please contact us immediately for advice and appointment arrangement. Facial swelling, fever, difficulty swallowing, or difficulty breathing should be treated seriously and may require urgent medical attention.
Payment and Fees
Do you provide a quotation before treatment?
Yes. For treatments requiring planning, our team will provide an estimated quotation or treatment plan before proceeding.
Do I need to pay on the same day?
Payment is generally required on the day treatment is rendered, unless other arrangements have been approved by management.
International Patients
Do you treat international patients?
Yes. IDSC welcomes both local and international patients seeking dental treatment in Malaysia.
Can I send my dental records before travelling?
Yes. International patients may send relevant records, X-rays, or photographs before their visit. However, a final diagnosis and treatment plan can only be confirmed after in-person clinical assessment.
Still Have a Question?
We're here to help. Reach out to our friendly team for assistance or to book your appointment.